We are committed to providing energy products and services in an efficient and sustainable manner while creating superior value for all stakeholders.
In alignment with our core values of Respect, Integrity, Teamwork, Excellence and Safety, we endeavor to:
a) Deliver products and services efficiently
b) Build an enduring business
c) Create an environment that nurtures creativity
d) Establish beneficial collaborations with stakeholders
At Rainoil, our business values and operations are focused on meeting the expectations of our various stakeholders. These stakeholders include our customers, employees, investors, suppliers, regulatory agencies, host communities and the environment.
We recognise our responsibility to these stakeholders and strive to embed these in our corporate policies and operations.
→ We address and act on feedback from our stakeholders.
→ We are open to communicating our strategies, targets, performance and governance to our stakeholders.
→ We enhance our customer experience by being innovative and continually investing in our service delivery.
→ All Rainoil staff are responsible for the implementation of this policy.
Our actions must be consistent with the interests of society and based on sound ethical behaviour. We enforce compliance with applicable laws and governmental regulations across our operations.
We ensure sustainable development (i.e. that meets the needs of the present without compromising the ability of future generations to meet their own needs) through the adoption of environmentally safe working practices.
Hence, we provide, and strive to maintain, a clean, healthy and safe working environment in line with our Health, Safety and Environment Policy.
We embed environment, health and safety focused practices in our business operations.
Ethics and Regulatory Compliance
Rainoil is strongly committed to high standards of ethics and integrity in all aspects of our business and we ensure our operations are conducted in accordance with applicable laws and regulations.
→ All employees of Rainoil are required to adhere to this standard in dealings with other employees, customers, vendors, government regulators and the general public.
→ We will register and resolve customer complaints in accordance with our standards of service
→ Our contracts will clearly set out the agreed terms, conditions and the basis of our relationship and will operate in a way that safeguards against unfair business practices
→ We shall encourage suppliers and contractors to adopt responsible business policies and practices.
We operate an equal opportunity policy for all present and potential future employees and will offer our employees clear and fair terms of employment and provide resources to enable their continual development. In addition:
→ We shall maintain a transparent and objective employee reward system and forums for employee consultation.
→ We shall enforce policies to ensure that all employees of whatever nationality, colour, race or religious belief are treated with respect and without sexual, physical or mental harassment.